This agreement is made between the Passenger and the Operator.
Parties
1. Maxi Global Ltd (trading as “London Trave Link”), a company registered in England and Wales with its registered office at Office 20, 58 Peregrine Road, Ilford, UK, IG6 3SZ (hereinafter referred to as the “Operator”).
2. The Passenger, being the individual or entity making the Booking (hereinafter referred to as the “Passenger”).
BACKGROUND (RECITALS)
Whereas the Operator is licensed by Transport for London (TFL) to provide private hire vehicle services;
And whereas the Passenger wishes to engage the Operator to provide passenger transportation services;
Now therefore the Parties agree as follows:
1. DEFINITIONS
In this Agreement, the following terms shall have the meanings set out below:
1.1. “Booking” means a request for Services made by the Passenger and confirmed by the Operator.
1.2. “Driver” means an individual who is licensed by Transport for London (TfL) to drive a Private Hire Vehicle and who is assigned by the Operator to perform the Services.
1.3. “Passenger” includes the individual, individuals, or organisation making the Booking and any other persons travelling under the same Booking.
1.4. “Private Hire Vehicle” or “Vehicle” means a vehicle suitable for passenger transport, licensed by Transport for London (TfL) for the purpose of carrying passengers within and outside London.
1.5. “Services” means the provision of a Driver and a Private Hire Vehicle to transport the Passenger and their belongings from a pre-agreed pick-up location to a pre-agreed destination.
2. FORMATION OF AGREEMENT
A binding contract between the Passenger and the Operator is formed upon the Operator’s written confirmation of the Passenger’s Booking request. This Agreement incorporates all terms and conditions set forth herein.
3. PASSENGER OBLIGATIONS
The Passenger shall:
3.1. Provide a valid pick-up location and destination within the United Kingdom where the Vehicle can safely and legally park for boarding and alighting.
3.2. Pay the full fee for the Services as per the confirmed Booking by an acceptable method of payment as stipulated by the Operator.
3.3. Upon the Operator’s request, provide the legal name and address of all Passengers travelling in the Vehicle.
3.4. Not carry any goods, items, or substances that are illegal under the laws of the United Kingdom.
3.5. Refrain from smoking, vaping, or consuming alcoholic beverages in the Vehicle. The consumption of odorous food is prohibited.
3.6. Behave in a lawful and orderly manner and shall not engage in any anti-social, threatening, or sexually inappropriate conduct.
3.7. Not make any remarks that are inappropriate, abusive, or offensive to the Driver or any member of the public.
3.8. Carry a working mobile telephone to facilitate communication for the completion of the journey.
3.9. Be liable for a cleaning fee of £100.00 in the event of soiling of the Vehicle’s interior through vomiting, urination, or similar acts.
4. OPERATOR OBLIGATIONS
The Operator shall:
4.1. Provide a suitable Vehicle and a licensed Driver to transport the Passenger safely and securely from the pick-up location to the destination on the agreed date and time.
4.2. Provide a Vehicle of the same class as booked, or a superior class at operators own cost. The Vehicle class shall not be downgraded without the prior written consent of the Passenger.
4.3. Ensure the Vehicle is in good mechanical, internal, and external condition.
4.4. Maintain valid and appropriate insurance coverage for the Driver, Passengers, and their belongings for the duration of the journey.
4.5. Ensure the Vehicle holds a valid MOT certificate and is licensed by Transport for London (TFL) or other relevant authority as a Private Hire Vehicle.
4.6. Provide a Driver who is licensed by Transport for London (TfL).
4.7. Ensure the Driver is professional, well-behaved, and smartly dressed, and shall provide reasonable assistance with the loading and unloading of luggage, including folded wheelchairs.
4.8 The Operator shall have the right to subcontract the Booking to another private hire operator duly licensed by Transport for London (TFL) in the event the Operator is unable to fulfil the contract with its own vehicles or Drivers. For the avoidance of doubt, Maxi Global Ltd shall at all times remain the principal operator and shall retain full liability to the Passenger for the performance of the Services.
5. CHARGES, PAYMENT AND CANCELLATION
5.1. Cancellation by Passenger:
a) No cancellation fee shall be charged if the Passenger cancels the Booking at least forty-eight (48) hours before the scheduled pick-up time.
b) A cancellation fee of fifty percent (50%) of the total fee shall be charged if the cancellation occurs within forty-eight (48) hours but more than twelve (12) hours before the scheduled pick-up time.
c) No refund shall be given for cancellations made within twelve (12) hours of the scheduled pick-up time.
d) All cancellation of booking must be made to the operator directly via a phone call or email.
5.2. No Show: If the Passenger fails to appear at the pick-up location within twenty (20) minutes of the scheduled time, the Operator may deem the Passenger a “no-show” and charge a no-show fee equal to one hundred percent (100%) of the contractual fee.
5.3. Airport Port Pick-ups: For pick-ups from airports or similar ports, the Driver will wait for the Passenger to clear border control formalities. A waiting charge of £18.00 shall be levied for every full fifteen (15) minute period of waiting time exceeding the first hour.
5.4 The operator may cancel the booking directly with the customer subject to a minimum 48 hours’ notice prior to the scheduled pick-up time. Where booking was made within 48 hours of planned journey, the operator can cancel it up to 24 hours before the planned journey. No cancellation is allowed by the operator within 24 hours of planned pick up time. At all times, when the operator cancels a booking, the full refund must be given to the passenger.
5.5 A driver may refuse to on board the passenger or request to alight them during a trip being undertaken for a gross violation of terms and conditions set out in paragraph 3.1 to 3.9 of this agreement.
6. LIMITATION OF LIABILITY
6.1. The Operator shall not be held liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is caused by a Force Majeure Event. “Force Majeure Event” means any circumstance not within the Operator’s reasonable control, including but not limited to: acts of the God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots; war, threat of or preparation for war; fire, explosion or accident; power outage or IT failure; and exceptional traffic or weather conditions.
6.2. The Operator’s total liability to the Passenger, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the total value of the Booking.
7. DATA PROTECTION
The Operator shall process the Passenger’s personal data securely and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). The Passenger may contact the Operator’s customer service to request information on how their data is processed.
